A Westaff Franchise

Why Westaff? | A History | Fee Structure | Frequently Asked Questions
The Award Process | Hear What Others Have to Say

Why Westaff?

Westaff franchise owners are able to leverage the corporate infrastructure of an experienced staffing leader. Join our team and Westaff will bill your clients, pay your associate employees and provide the software applications and cutting-edge technology that connects you to the corporate network. That means you can eliminate many of the operating costs associated with running your business and instead focus on what's most important - growing your business.

Capitalize on a high-growth industry
Over the next decade, the U.S. staffing industry will add more jobs than just about any other industry, according to the Bureau of Labor Statistics. In fact, spending on staffing is expected to reach $110 billion in 2008 according to Staffing Industry Analysts.

Align yourself with a proven leader that offers comprehensive services
Our company - and our industry - has stood the test of time. With 60 years of experience, Westaff understands the trends and nuances of staffing. We're able to guide our franchise offices because we've been in the industry from its inception. We're an organization that delivers on the resources and expertise of a multinational company, but with the spirit, dedication and personal service of a smaller, entrepreneurial firm.

Benefit from innovative technology without huge infrastructure costs
In a competitive industry, success results from listening to your customers, understanding their needs and developing innovative workforce solutions to the problems they face. Over the years, Westaff has remained committed to developing cutting-edge technical solutions, including a candidate tracking system (2nd Wave), a testing and training system (Talent Trak^®), a scalable PeopleSoft payroll and pay-bill system and more.

Other benefits of the Westaff franchise program include:

Dedicated and experienced field support team
Protected territory
Extensive franchise training programs, including our "In Branch Experience"
In-depth mentoring and coaching programs
Centralized recruitment tools and resources
Comprehensive pre-opening process
Centralized sales and marketing tools
National sales marketing programs
Web-based technology and tools to run your business for both sales and recruitment
Online training, assessment and career tools for your flexible employees
100% financing for temporary payroll
Client invoicing
Accounting support
Call center for operations and technical help
Annual meeting with Corporate and franchise owners

A History

Westaff has always been on the cutting edge of change - the leading player in shaping the future world of work and renewing labor markets. This endures today as the Company seeks new ways to advance the workforce and prepare the labor market for tomorrow.

Founded in 1948 in San Francisco, Westaff pioneered the temporary staffing industry. The company introduced the temporary staffing concept to the West Coast and provided job opportunities to many who up until that time had remained unemployed. In the spirit of innovation and inclusiveness, Westaff focused on creating ways for key groups, such as women, to enter the workforce.

Westaff continued to exert itself in the area of matching employers with quality workers when it introduced its proprietary Talent Trak^® skills assessment system. With Talent Trak^®, Westaff provides clients with the most qualified employees based on their unique requirements, at the same time placing workers in positions that align with their skills, interests and abilities.

We honor our spirited beginnings by demonstrating every day the same commitment, passion for the business and high values that helped create Westaff. And it's paying off. We've earned the reputation as one of the largest, most experienced and knowledgeable staffing companies in the country.

Today, Westaff is considered one of the most experienced staffing companies in the country, employing more than 125,000 associates worldwide and serving more than 20,000 clients from a network of more than 204 offices throughout the United States, Australia and New Zealand.

A major focus of the Company going forward is to continually prepare for what's next in the world of work. This includes further expanding our network to align people strategies with workplace and demographic realities, such as the impending talent shortage, which is becoming a growing global challenge.

Fee Structure

Becoming a Westaff franchisee can be a rewarding, life-changing experience. As with any new business venture, you need to consider carefully whether you have what it takes.

The initial Westaff franchise fee is $25,000, plus any start-up costs to open your office. We recommend that you begin your operation with six to nine months of working capital and living expenses. While operating and living expenses vary, the estimated initial start up requirements range between $75,000 - $125,000.

The initial franchise fee includes the Westaff name/trademarks, an exclusive territory, Westaff's front-end office operating system and suite of products and corporate training and support.

Frequently Asked Questions

We understand that becoming a business owner is an exciting opportunity that requires thoughtful planning. The following questions are common among professionals, like you, who are considering becoming a Westaff franchisee. If you have additional questions, you may contact the VP of Franchise Operations or the Franchise Department by phone at 414.617.3585 or by email at dfriedrich@westaff.com.

Q: What does the Westaff franchise cost?
A: The initial Westaff franchise fee is $25,000, plus the start-up costs to open your office. We recommend that you have six to nine months of working capital and living expenses. If you have more than 10 years of experience in the staffing industry, the franchise fee may be negotiated.

Q: What is included in the franchise fee?
A: The initial franchise fee includes the Westaff name/trademarks, an exclusive territory, Westaff's front-end office operating system or payroll system and suite of products and corporate support.

Q: How much is the total investment needed to become a Westaff franchisee?
A: Investments vary. The estimated initial start up requirements range between $75,000 - $125,000 for franchisees. This includes the initial fee, start-up costs and estimated working capital reserves needed.

Q: Does Westaff offer financing?
A: No. Franchisees typically secure their own financing. Most of our franchisees have received funding through local lenders. We can provide you a list of lenders that are staffing industry "friendly."

Q: What territories are currently available?
A: Westaff has territories available across the U.S. For a complete list of available territories, please contact Debbie Friedrich, VP of Franchise Operations, at 414.617.3585 or by email at dfriedrich@westaff.com.

Q: Will I have a protected territory?
A: Yes. You'll operate in a defined, protected territory.

Q: What's the term of my agreement?
A: The initial term is 10 years with successive five-year renewal periods normally available.

Q: Will I be able to open additional offices?
A: Yes, in appropriate circumstances. Your success - as well as ours - is tied to your growth and profitability. Organic growth can be a great way to achieve that. Over 59% of our current franchisees have more than one office. Many markets offer the opportunity for multiple offices, and you also may have the opportunity to purchase an additional territory.

Q: What training will I receive as a new franchisee?
A: Westaff has a comprehensive training program, which all new franchisees must successfully complete through on-site, online and classroom-based training. We provide an intensive training at our corporate office. Information covered in the "In-branch experience" includes: company culture and mission; corporate and field structure; support systems; Westaff departmental service level agreements; financial reporting; expectations (e.g., what does a successful Westaff office look like?);and Westaff systems and procedures. Subsequent training sessions will be available to you and your staff through a field operations specialist and via the Web.

Q: What form of continued operational guidance will be provided?
A: You'll be assigned a franchise Field Operations Specialist who is familiar with all facets of the business. He or she will continue to help you throughout your tenure as a franchisee. In addition, the Company offers a variety of resources though our Corporate Support Services and our Technical Help Desk. Our intranet site, called the Insider, is one of the best in the industry and is full of case studies, presentations and other valuable information.

Q: How do I learn more about Westaff and the franchise opportunity?
A: By visiting www.Westaff.com you've taken the first step. We'll send you more information upon receipt of your e-mail.

Q: Can I convert my existing staffing company to a Westaff franchise?
A: Yes, Westaff is always looking to create affiliations with existing companies. By converting your business to a Westaff franchise, you'll be able to significantly reduce your overhead costs (Westaff funds 100 percent of payroll and worker's compensation costs), and you can focus on growing your business.

Q. Do I need experience in the staffing industry to become a Westaff franchise?
A. While industry experience is helpful, it's not necessary. Westaff provides extensive training on all facets of the staffing industry.

Q. What type of support will I receive from Westaff?
A: As a Westaff franchisee you'll have access to Westaff's Support Center for any systems issues and the Franchise Development and Operations team, which will assist with day-to-day questions. Additionally, you'll have access to all corporate departments, including Payroll, Accounting, Risk Management, Accounts Receivable, Credit Support Services, Information Services, Human Resources, Legal and Marketing.

The Award Process

Request for More Information
The first step toward becoming a Westaff franchisee is to fill out the attached Franchise Application and Qualifying Questionnaire. If you have any questions or need assistance, call us at 1.800.USA.TEMP or 925.930.5300, and ask to speak to the Franchise Development Department. Once your questionnaire is received, Westaff will evaluate your background, experience and present resources.
Initial Interview
A member of our Franchise Development Department will contact you to discuss your qualifications, provide additional information about Westaff, and answer any questions you might have.
Uniform Franchise Offering Circular
Once your application is accepted, Westaff will send you the Uniform Franchise Offering Circular (UFOC), as required by the Federal Trade Commission and state law. This document provides detailed information about Westaff and our franchise program, and will explain the franchise relationship. All information furnished before receiving the UFOC is provided merely for the general purpose of exchanging information and should not be considered a solicitation to enter into a franchise agreement.
Visit to Westaff Corporate Headquarters
Once you complete the UFOC, a personal interview is required. You'll have the opportunity to visit Westaff's corporate headquarters in Walnut Creek, California, spending the day touring our campus and meeting with members of the Westaff team.

You'll first meet with our Franchise Development Department, where you'll have the opportunity to ask questions. From there you'll meet with Westaff's CEO, SVP of Corporate Services, CFO, VP of Information Systems, Controller, and department managers from Client Financial Services, Accounts Receivable, Accounts Payable, Franchise Accounting, Payroll, Human Resources, Legal, Risk Management, Government Business & Contracts, Marketing and the State Unemployment Insurance Department.
Execute the Agreement
Westaff will provide you with instructions on how to execute the franchise agreement. Once the required waiting period has expired, you'll be asked to pay the franchise fee.
Award of Franchise
When the signed documents and franchise fee have been submitted, the final qualification process, including background and credit checks and final management approval, will be completed. Upon award of a franchise, Westaff will then initiate a step-by-step process to train you in the management and operation of your new business.
Franchise Support
The Franchise Operations Specialist assists a new franchise owner in the start up of your office by providing recommendations on branch layout, file management and preparation of a grand opening. The Franchise Development Specialist will work with you during your first month by providing sales support in your new market. Beyond this, you will receive ongoing mentoring by the VP of Franchise Operations, a former franchise owner herself.

Hear What Others Have to Say

Here at Westaff, we don't expect you to take our word for it, hear what others have to say about being a Westaff franchise owner...

Jeff Sheak, Franchise Owner
A business owner for more than 14 years and owner of four Westaff territories, Jeff Sheak has identified the key ingredients to success; sales, financial planning, marketing, effective talent acquisition, creativity and a tolerance for taking risks. "For me, I am competitive by nature and do not accept failure. I know the industry inside and out and understand the risks. I wake up every day with specific goals in mind."

In addition to his 14 years with Westaff, Jeff spent several years working in a key leadership position while managing Branch Operations for a staffing competitor. This, in effect, gave him the experience and knowledge of the "ins and outs" of managing the operations of his offices, hiring the right people, and ensuring his staff is all working towards one common goal - delivering the right people with the right skills for the right job.

When asked what kind of advice he could give a new prospective franchise owner, he stated "understanding your skills and identifying your strengths and weaknesses. And for those areas where you have gaps, fill them in with others that have the expertise. Basically, don't leave any stone unturned."

As an independent business person Jeff has worked hard to build his team. With minimal turnover throughout the years, it is obvious the common skill he seeks out in when hiring his staff is that they have warm, engaging personalities. Each and every one of them understands the importance of relationships and servicing their clients and temporaries.

"Overall, Westaff has been a great business partner. The systems and Marketing support you get just can't be replicated without a lot of resources.... In essence they are there when you need them. It takes the struggle out of figuring those things out so you can focus on your business," says Sheak.

"For me the satisfaction of being a business owner is immeasurable. The rewards from your personal efforts are clear and evident, and the pride you feel from growing a business cannot be matched when you are an employee of an organization," says Sheak.

Jeannette James, Franchise Owner
Going into year eight and with three locations, Jeannette James admits "It has been a real journey for me. I found that it is all about positioning yourself as the experts," she says. "I made a vow to myself to fly higher than anyone else and become the eagle of the staffing industry."

As a business owner, James admits she wouldn't be where she is today without Westaff. "Without the support from the Westaff team, we wouldn't be where we are today. They have definitely supported me from the start. Even on the day we opened, they came and helped me cut the ribbon," James commented. "With Westaff, we get the systems, marketing support and we don't have to worry about payroll. This is huge when you are starting your business."

The key to this business, she argues, is that a person must be entrepreneurial. They must really want to own their own business. "The benefits of becoming an independent entrepreneur are incredible. The most important aspects of it are that you develop deep, meaningful relationships with really great people." James commented that she finds some of her best candidates at the local colleges. "We hire them for internships, especially those majoring in business. They have the energy and they're professional. That is where we get our best candidates."

James commented that key to her success is that she always knows what is going on with her clients. Every day she is up against competitors and is continually thinking of new ideas for her clients. "My clients know that if they call us, they are going to get a quality person," says James. Testimony to this is that the community voted James' Westaff franchise business as "best agency" last year. When asked about her reward, she commented "I made a decision I was going to be successful with Westaff. And I am.", says James enthusiastically.

Larry Caldarera, Franchise Owner
As a former retail clothing executive in New York, running his father's Westaff franchise was the last place he thought he'd end up. Only after hearing a news story that reported that the staffing industry was the number one growth industry did he consider taking it over. Ten years later, Larry Caldarera, Westaff franchise owner, now couldn't imagine being any place else.

Upon taking over the business in 1998, Caldarera understood what it meant to be a temporary. He had spent his entire teenage and young adult life working as a temp. Whenever his father needed someone to fill in, he'd call in Larry to the rescue. "At that time I perceived the industry as being a necessary evil. Now, all that has changed. While there still are many that perceive this industry as a commodity business, I personally challenge myself to change their perception. Like many other key industries, our approach to business is creatively solving client issues. Finding companies that are good to us and that we can be good to in return. It's a mutual relationship," says Caldarera.

When asked what is the most challenging aspect of his business, his response was "understanding the financial side of the business. For me, it was critical that I surrounded myself with good financial people. My CPA is a key to my business," says Caldarera.

Caldarera's family spent years creating an image in their local marketplace and creating "an experience" for the temporaries they hire and the clients they serve. "It's the experience that people remember and it's up to you to create that experience." Caldarera commented. Caldarera prides himself on making sure his temporaries know that Westaff is different, from the minute they walk in and apply, to making them totally confident in the assignments they are going on, to the time they come in for their check. "I believe that our temporaries deserve a fair and competitive wage. And if I have a client that doesn't agree with that, then I just walk away. I think the mistake that a lot of people make is that they don't put the pencil to the business. You have to find new business that is going to deliver the results. It has to be smart business. When an order comes in, what is the value of the order? Which ones can I fill? And which orders will generate the most return, and which business will be good for our temporaries. When you approach it this way, your no-show rates goes way down and your success rate goes way up. It's that simple," says Caldarera.

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