Job Opening: Data Entry Clerk
Description
Verification/Data Entry
Pay== $15HR
**THIS PROJECT STARTS MID-JANUARY**
Mon- Fri 8am-4:30pm
Short Term Temporary Remote Project
Must be computer savvy
- Verifying data input by the customer, matches data from the documents that are uploaded into the systems
- Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
- Provide high-quality customer support in relation to incoming emails and/or phone calls
- Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
- General troubleshooting, as well as observation and communication of errors within the platforms.
#westaffindeed
- 2-5 years of customer service experience
- Must possess a high school diploma or GED
- Fluent in written and spoken English
- Highly detail oriented with a critical degree of accuracy regarding data entry and analysis.
- Ability to understand and follow directions and complex policies and procedures.
- Capacity to multi-task and perform repetitive tasks.
- Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency.
- Proficient at problem solving, strong analytical and organizational skills.
- Comfortable with resolving conflicts.
- Must be very proficient with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
- Previous experience in data entry and document analysis is an asset.