Job Opening: IT Support (Not remote)
Description
IT support needed near the Alexandria, La area.
This is not a remote position.
Pay: $20 hourly depending on experience
Hours: Full time or part time
Requirements:
Ability to work safely in an industrial manufacturing environment.
Basic knowledge of computer networking and hardware.
Experienced with configuring Windows 7 and Windows 10 operating systems.
Able to work as a team member in a corporate environment.
Quick learner with excellent problem solving skills.
Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Train computer users.
Resolve technical problems with Local Area Networks (LAN), and other systems.
Troubleshoot, install and test Ethernet connections.
Enter trouble tickets and resolve in a timely matter.
Respond to trouble issues either in person or over the phone.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, upgrade and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Run reports to determine malfunctions that continue to occur.
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