Job Opening: Medical Equipment Driver & Customer Service Representative

Medical Equipment Driver & Customer Service Representative

Helena, MT

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Description

Westaff is seeking a Medical Equipment Driver & Customer Service Representative for a local healthcare company in Helena, MT!

 

Schedule: M-F, 8am-5pm, on call every other week

Term: Permanent

Pay: $17-$19/hour

 

Notes:

– NOT a VA location
– Area coverage: Mainly Helena and surrounding areas. There are a few patients that live 1.5 hours away.

 

Responsibilities

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Adheres to company policies and procedures in regards to using personnel protective safety equipment
  • Assists with updating respiratory grid
  • Available for on-call assignments as needed
  • Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
  • Coordinates verification of Medicare, Medicaid, and private insurance coverage information
  • Delivers, sets up and maintains equipment at the delivery address using company vehicle
  • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
  • Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
  • Maintains assigned company vehicle in a clean and safe working condition
  • Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
  • Prepares CMNs/SOPs for Sales Reps and documents on tracking log
  • Prepares complete and accurate files for Billing Department
  • Prepares tickets for daily routes
  • Provides service for walk-in patients
  • Travel via company vehicle to patient’s homes for set-ups and reoccurring delivery

Qualifications:

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

  • High school diploma or GED equivalent, required
  • Experience with medical equipment, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred

Skills and Competencies

  • Accurately perform simple mathematical calculations
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Work independently and as part of a team
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
  • Mechanically inclined for the repair and troubleshooting of equipment
  • Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
  • Understands use of all applicable home respiratory equipment and supplies

 

Physical Demands

  • Lift and carry office equipment at times
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork
  • Requires lifting (minimum of 65 pounds) and transporting of patient equipment
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
  • Required to comply with company Respiratory Protection & N95 Mask Fit Testing Policy
    • Medical Evaluation and Fit Testing Compliance in a timely manner 
    • Annual Recertification 
    • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines

 Veterans & Military encouraged to apply

 

Apply today!


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