Job Opening: Customer Service Rep
Description
Westaff is looking for a Customer Service Rep in the Ayer, MA area for Immediate Start!
Pay Rate: $22/hour Weekly Pay!
1st shift: 8am-5pm M-F
Location: Ayer, MA
Temp to perm position!
Job Summary
The Customer Service Representative is accountable for managing and exercising discretion and independent judgment on significant matters for assigned accounts. This includes total oversight of orders in assigned territories, managing customer inquiries, and processing orders and returns to deliver world-class customer service.
Essential Responsibilities
- Respond to customer inquiries via phone or email providing accurate and timely information.
- Accurately enter customer orders into the system, ensuring all information is correct (including billing, shipping, and product details).
- Process orders in a timely manner verifying product availability and offering alternatives.
- Address any discrepancies, returns, or exchanges in accordance with Company policies.
- Work closely with the sales, shipping, and inventory teams to ensure a smooth order process.
- Provide feedback to management regarding customer trends, common issues, or process improvements.
Experience
· 2+ years prior Customer Service and Order Management experience.
· Proficient in Microsoft Office Suite.
Required Skills
· Strong interpersonal and communication skills.
· Organizational skills with strong attention to detail.
· Ability to multitask and work efficiently in a fast-paced environment.
· Effective order management aptitude and problem-solving skills.
Apply Now for Immediate Consideration!
Westaff is looking for a Customer Service Rep in the Ayer, MA area for Immediate Start!
Pay Rate: $22/hour Weekly Pay!
1st shift: 8am-5pm M-F
Location: Ayer, MA